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Press Releases

Telguard’s latest innovations featuring new, reliable technology: the TG-7FS 5g LTE-M and the TG-7FE Dual Path commercial fire alarm communicators.

Telguard puts nearly four decades of alarm communications expertise into every fire alarm communicator we produce. For almost a decade, Telguard was known in the commercial fire space for the TG-7FS communicator, but in 2022, we have five different UL864 (ULC S559) Listed commercial fire products. We’ve transitioned into newer, better technology with these two featured products—one completely new and the other an upgraded replacement providing you and your customers with more choices and highly configurable options to meet your needs and the requirements of your AHJ. As a leader in the industry, Telguard believes that cellular communication is better for fire alarm signal transmission than landlines. All our communicators use LTE-M bands for 4G and 5G network compatibility, better in-building penetration, and longest product life. On average, cellular monitoring costs the customer significantly less than dedicated landlines while providing a more reliable solution. In the commercial fire industry, some applications require two communication pathways. Although two traditional landlines can satisfy this requirement, one can also be replaced with a cellular pathway as an alternate path, primary or secondary. Even if cellular is only used for the one pathway, there’s significant savings because of the cost differences between commercial landlines and cellular communication. Another option is to use a dual path communicator which provides the requirement for two pathways and a simple clean installation. An important benefit with our communicators is that you can standardize on one communicator for any panel, regardless of the brand. Telguard’s communicators—which meet all UL864 (ULC S559) requirements—can also be configured several different ways to give the customer the greatest flexibility: as sole, primary, backup, or dual communication pathways. TG-7FS: Commercial Cellular Fire Alarm Communicator for LTE-M Networks As the leader in universal cellular fire alarm communicators, the TG-7FS has long been Telguard’s flagship product but now we’ve upgraded it with newer technology and have improved it with a slight adjustment. Using LTE-M cellular networks, the TG-7FS transmits alarm signals from the fire panel to the designated monitoring station. Previously, the TG-7FS needed to have its own battery because it wasn’t compatible to be powered right off the fire panel. To install it, the customer would have to find, or hire an electrician to install an outlet, which must meet several requirements. Based on this customer feedback, Telguard saw the opportunity to make improvements and change the input power management on the TG-7FS while transitioning to the new technology of 5G LTE-M. This improved version of the TG-7FS accepts 12/24 VDC power source, which allows it to be directly powered off the panel. With the battery backup on the panel, the customer won’t have to worry about changing out a second battery every couple of years. Our universal communicators work with every panel, every time, and they work with alarm formats that other communicators don’t. For existing commercial fire alarm installations, all landlines can be swapped for the TG-7FS as the sole pathway because it can signal any service disruption to the central station in 5 to 60 minutes (or 180 seconds for Canada), depending on the requirements in your jurisdiction. It can also be installed as a backup pathway first and then upgraded to a sole communication pathway later. Check out the additional benefits and data specifications for our TG-7FS Commercial Cellular Fire Alarm Communicator for LTE-M Networks. TG-7FE: Dual Path Internet and 5G LTE-M Commercial Fire Alarm Communicator Part of the full line of Telguard universal fire communicators, the TG-7FE is a dual path which means that it offers two communication pathways to reliably transmit signals: a wired LAN connection to the internet and 5G LTE-M cellular. The TG-7FS is more cost-effective than two landlines with its sole cellular pathway option but the TG-7FE is even more reliable and offers more savings for the customer with its dual path. It can either power directly from the fire panel’s 12/24 VDC auxiliary power supply or via an included plug-in transformer. The dual path option also gives the customer more flexibility as a solution to their unique situation because either path can be designated as the primary pathway at any time. If the internet in the area is less reliable, cellular can be the primary pathway. If internet is a reliable communication path, the customer can choose internet as primary, with cellular as the secondary pathway for an even more economical solution. For the commercial fire industry, Telguard believes that cellular is best but we also recognize that broadband connectivity and internet access are readily available at most sites so there’s no reason why customers can’t use them as a level of redundancy. And because data consumption is minimal, the customer can use the same internet that they already have in their building, warehouse, or apartment complex which helps with the ease of installation. Having two separate, independent lines that don’t rely on expensive, less-reliable, traditional landlines is a huge cost-saving aspect that fire integrators can highlight to make the TG-7FE an easier sell to customers. Learn more about our TG-7FE Dual Path Internet and 5G LTE-M Commercial Fire Alarm Communicator. When it comes to fire alarm communicators, Telguard is unrivaled. By utilizing customer feedback and ensuring that the newer technology meets our high standards of quality and uptime, we’re always innovating to give you more improved and cost-effective options. Please contact our Telguard team if you have any questions about the new TG-7FS or the improved TG-7FE commercial fire alarm communicator.

The 3G Network Sunset is here. And this is What Dealers Need to Know

The 3G network sunset is upon us. This year, AT&T will be shutting down its 3G network on February 22, while Verizon is committed to shutting down its CDMA network on December 31. During the last several months, dealers may have heard of efforts by the life safety and security industry to persuade AT&T to delay its 3G sunset because many critical and lifesaving 3G devices—such as home alarm systems and fire alarms—will not be replaced in time. As part of The Monitoring Association (TMA), a trade association representing the professional monitoring industry, the Alarm Industry Communications Committee (AICC) is urging the Federal Communications Commission (FCC) to prevent AT&T from shutting down its 3G network until the end of 2022. Telguard understands that dealers are looking to us for guidance during this challenging time because we are cellular tech experts within the life safety and security industry. We’ve been right there with our dealers through every technology sunset starting with the first cellular sunset of AMPS in 2008 through the transitions from analog cellular service to digital cellular service and from 2G to 3G. The 3G sunset is an inevitable carrier-imposed event that’s part of the natural (and necessary) evolution of technology but we’ve been fighting for our dealer partners to get an AT&T 3G sunset postponement because—unlike all the previous technology sunsets—this has also become a matter of public safety. There are several reasons why this 3G sunset has been an especially challenging one for the life safety and security industry. Replacing alarm systems that need to be upgraded requires trained and licensed technicians to get into difficult-to-access areas such as crawl spaces and attics and it has always been a time-consuming process. However, because of the ongoing COVID pandemic which has already lasted two years, technicians have been unable get into many homes and businesses to upgrade devices. Global supply chain issues such as transport delays and shortages—especially semiconductor chipsets which are needed for many of the devices set to replace 3G devices—have also greatly hindered the transition process. Additionally, transition periods for previous technology sunsets ranged from 4 to 5 years but for the 3G sunset, AT&T only provided a 3-year transition period. Not only did the industry have a shorter timeframe but there are many more devices out there that need to be upgraded. According to its emergency filing with the FCC in May, 2021, the AICC stated that: “A survey of alarm equipment manufacturers indicates that there are currently nearly six million 3G cellular devices installed and operating in protected homes and businesses. These cellular radios are configured for 3G data operation only. A substantial number of alarm providers have indicated to AICC that they use cellular-based 3G alarm radios to transmit medical alert signals as well.” For the last two years, the life safety and security industry has been hard at work with the transition process and based upon more recent information, “The industry believes that the number is now closer to 2 million, reflecting extraordinary efforts by alarm service providers to meet AT&T’s 3G shutdown date.”But this progress also highlights why extending AT&T’s network sunset until the end of the year is so critical. Telguard values the partnerships that we have with our dealers and has a “future first” ideology, which means that we’re always thinking ahead to protect your business. Telguard cares about the independent dealers just as much as the larger national companies and we understand where the technology is headed and the challenges that you have running your business while keeping up with the latest technology. But we can help you navigate this transition and find added value opportunities. There is currently no talk of an LTE or 5G sunset and Telguard is already moving on quickly from 2G, 3G, and 4G to 5G. Soon our entire product line will be 5G LTE-M and we believe that dealers should upgrade to LTE-M now because the time is right, as we explained in our previous blog post, “What Are the Benefits of LTE-M Technology in the Life Safety and Security Space?” For more information on how dealers can navigate and utilize the 3G transition, check out Telguard’s How to Create an Efficient 3G/CDMA Sunset Strategy which includes a tool that makes it easier to take inventory of your 3G and CDMA units by letting you simply input the Telguard Serial Number to get valuable sunset-pertinent information. Telguard is an industry leader who has been down this road before, and we believe the best approach for dealers is to assume the current schedule will not change and dealers should continue plans to replace AT&T 3G units by February 22 and Verizon CDMA units by December 31 of this year. With this critical 3G network sunset, our partnership with dealers has never been more important and as we continue to look forward, we want to help you be more prepared for all the technology advancements to come. As the alarm communications experts, Telguard is here for you.
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