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Privacy Statement

Effective Date: February 26, 2014

Telguard is committed to your privacy.This Privacy Statement describes the types of information we collect from and about you when you visit our website www.myhomecontrol.com or www.mytelguard.com. This Privacy Statement also explains how Telguard may use and disclose such information, as well as your ability to control certain uses of it.


INFORMATION COLLECTION
  • Information You Provide
  • Telguard collects personal information from you when you choose to share it with us to create or register your online account with us, request information from us, sign up for newsletters or our email list, use our service, or otherwise contact us. The personal information we collect may include your name, address, email address, telephone number(s). We may also collect photographs and videos through your monitoring system on your behalf as a part of the automations, alerts and schedules you configure, and information about your mobile device such location-based information, unique device ID, operating system, and carrier information, if you choose to access your account through your mobile device. You may be required to provide certain personal information to create your Telguard account. We may combine the information you provide to us with information from and about you that we automatically collect when you visit the Site, from third parties, or other online and offline sources.


  • Information Automatically Collected
  • We may use cookies, log files, or other technologies to collect certain information about visitors to our Site. For example, we may automatically collect certain non-personal information from you, including but not limited to your browser type, operating system, Internet Protocol (“IP”) address, software version, and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing or using the Site, the number of times you return to the Site, other click-stream or site usage data.


    You are free to set your browser to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the “Help” menu of your browser to learn how to change your cookie preferences.


INFORMATION USE

Telguard may use the information we collect from and about you for any of the following purposes:

  • To fulfill orders, provide service and communicate with customers (including monitoring and alerts through push notifications, email messages, and text messages);
  • To develop new products or services;
  • To respond to your inquiries;
  • To provide you with customized Site or email content;
  • To contact you with information, newsletters and promotional materials from Telguard or on behalf of our partners and affiliates;
  • To contact you when necessary;
  • To review the usage and operations of our Site and improve our content, products and services;
  • To address problems with the Site or our business;
  • To manage our telecommunications networks;
  • To protect the security or integrity of the Site and our business; and
  • As described to you at the point of data collection.


INFORMATION DISCLOSURE

Telguard may disclose the information we collect from and about you as follows: (1) to our Service Providers, if the disclosure will enable them to perform a business, professional or technical support function for us; (2) as necessary if we believe that there has been a violation of the Telguard Terms of Use or of our rights or the rights of any third party; (3) to respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (4) to our select dealers and partners that provide services to you; and (5) as described to you at the point of collection.


In the case of photographs or videos captured on your behalf as a part of the automations, alerts and schedules you configure, because the photographs or videos are encrypted Telguard may disclose only attributes of the photograph or video in a non-viewable format such as time taken, duration and file size as follows: (1) to our Service Providers, if the disclosure will enable them to perform a business, professional or technical support function for us; (2) as necessary if we believe that there has been a violation of the Telguard Terms of Use or of our rights or the rights of any third party; (3) to respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (4) to our select dealers and partners that provide services to you; and (5) as described to you at the point of collection.


Telguard may share aggregate or anonymous non-personal information with third parties.

Also, Telguard may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through this Site in a manner that is consistent with this Privacy Statement.


SERVICE PROVIDERS

Telguard may contract with third parties to perform functions related to the Site (“Service Providers”). Service Providers will have access to your information needed to perform their business functions, but may not use or share that information for other purposes.


YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at privacy@telular.com


LINKS TO OTHER WEBSITES

The Site may have links to third-party websites or applications, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites or applications.


OUR COMMITMENT TO CHILDREN'S PRIVACY

Protecting children’s privacy is important to us. We do not direct the Site to, nor do we knowingly collect any personal information from, children under the age of thirteen.


OUR COMMITMENT TO DATA SECURITY

We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.


ACCESS TO YOUR PERSONAL INFORMATION

To update your information stored by Telguard, you may sign in to your account and update your personal information.


IF YOU HAVE QUESTIONS

If you have any questions about this Privacy Statement or the practices described herein, you may contact us at privacy@telular.com


REVISIONS TO THIS STATEMENT

Telguard reserves the right to revise this Privacy Statement at any time. When we do, we will post the change(s) on the Site. If we change the Privacy Statement in a material way, we will provide appropriate notice to you.