FAQ

Q.  How do I become a Telguard dealer?  
A.  To become a Telguard dealer visit Telguardonline.com, click on Dealer Sign Up, and fill in the appropriate fields.
Q.  How do I register my Telguard accounts?  
A.  A dealer registers each account by completing and submitting a registration form via one of the following methods: Complete the registration form on line at: TelguardOnline.com, fax account registration form to Telguard at 678-945-1651 or Email the form to cellservice@telular.com.
Q.  Are Telguard communicators only for backup alarm transmission?  
A.  No. Telguard cellular alarm communicators can serve as primary or sole path communicators, as well as backup solutions.
Q.  Which panels do your cellular communicators support?  
A.  Telguard cellular communicators are compatible with virtually all alarm and fire panels.
Q.  Do you offer an interactive remote alarm control solution?  
A.  Yes. Telguard Interactive is our remote alarm control solution. This solution is available with all of our residential alarm communicators...
Q.  Do your residential cellular communicators support Two-way voice?  
A.  All of the Telguard cellular alarm communicators support two-way voice.
Q.  Do you offer a Personal Emergency Response System (PERS)?  
A.  No. We offer the TG-P, a PERS accessory, that enables existing PERS solutions to communicate over the cellular network in place of landline communications.
Q.  If I am installing your commercial fire product (TG-7FS) do I also need to install a second path?  
A.  No. Telguard’s TG-7FS is UL-864 listed to serve as the sole path of communication for commercial fire systems. Compliant with the 2010 Edition of NFPA 72, the TG-7FS can serve as the sole communications path for the fire alarm system, replacing all of the landlines currently dedicated to the master control unit.

Topics

How do I become a Telguard dealer?  
How do I register my Telguard accounts?  
Are Telguard communicators only for backup alarm transmission?  
Which panels do your cellular communicators support?  
Do you offer an interactive remote alarm control solution?  
Do your residential cellular communicators support Two-way voice?  
Do you offer a Personal Emergency Response System (PERS)?  
If I am installing your commercial fire product (TG-7FS) do I also need to install a second path?